We've compiled answers to the most common questions about Hydrapeak products, warranty, care, and more. If you don't find what you're looking for, feel free to contact our support team at support@hydrapeakbottles.com.
Warranty & Replacements
What is the Hydrapeak warranty on bottles?
Hydrapeak offers a limited lifetime warranty against manufacturing defects. This covers your bottle for its entire lifespan. Proof of purchase is required to file a claim. The warranty does not cover normal wear and tear, misuse, or damage from improper care.
How do I file a warranty claim for a defective product?
If you believe your Hydrapeak product has a manufacturing defect, please contact our customer support team with your order number and a description of the issue. We'll guide you through the replacement or repair process. You can reach us at support@hydrapeakbottles.com.
Can I get a replacement lid or spare parts?
Yes, we offer replacement lids and certain spare parts for our bottles. Contact our support team at support@hydrapeakbottles.com to check availability for your specific model and place an order.
What if my bottle isn't staying cold or hot enough?
If your bottle is not maintaining temperature as expected, it may be due to a damaged seal or lid. Check that the lid is securely closed and the silicone gasket is clean and intact. If the issue persists, please file a warranty claim as described above.
Product Care & Cleaning
Are Hydrapeak bottles dishwasher safe?
We recommend hand washing the bottle body and lid to preserve the finish and insulation performance. Some lids may be top-rack dishwasher safe; please check your product's care instructions. To ensure longevity, hand washing with mild soap and warm water is best.
How should I clean my stainless steel Hydrapeak bottle?
For regular cleaning, use warm soapy water and a bottle brush. For deeper cleaning or to remove odors, mix a solution of baking soda and water or use a gentle stainless steel cleaner. Avoid abrasive pads that could scratch the surface. Rinse thoroughly and air dry.
Can I put my Hydrapeak bottle in the freezer?
No, we do not recommend freezing your bottle as it could damage the vacuum insulation seal. Instead, add ice cubes and cold liquid before use.
How do I prevent my bottle from sweating?
Hydrapeak bottles are designed with double-wall vacuum insulation to prevent condensation. If you experience sweating, it may indicate a seal issue. Ensure the lid is properly closed and the bottle is not damaged. If the problem continues, please contact support.
Orders & Shipping
What is your shipping policy?
We offer free shipping on all orders. Typical delivery times vary by location. You will receive a tracking number once your order ships.
What is your return policy?
You can return unused items in original packaging within 30 days of purchase for a full refund or exchange. To start a return, please contact our support team. We'll provide a return label and instructions.
How do I apply a coupon or discount code?
You can enter your coupon code at checkout. For example, use code SAVE15 to receive 15% off eligible items. Coupon eligibility follows checkout rules.
Product Information
What materials are Hydrapeak bottles made from?
Hydrapeak bottles are made from premium 18/8 stainless steel, free of BPA and other harmful chemicals. This ensures a pure taste and safe hydration. The lids are made from food-grade, dishwasher-safe materials.
How long do Hydrapeak bottles keep drinks hot or cold?
Our double-wall vacuum insulation keeps beverages cold for up to 24 hours and hot for up to 12 hours, depending on the model and usage conditions. For best results, preheat or pre-chill your bottle before filling.
Do you offer replacement lids for older models?
We stock replacement lids for many current and past models. Contact our support team with your bottle model or a photo of the lid, and we'll help you find the right replacement.