This Agreement governs your access to and use of the official Hydrapeak online store at hydrapeakbottles.com. By placing an order, you accept these terms as part of every transaction.
Eligibility & Order Acceptance
All orders are subject to product availability and final acceptance by our store team. Pricing shown at checkout is final for that session, and we reserve the right to review every order before fulfillment. We ship exclusively within the United States using USD transactions.
Payment & Security
Your payment is processed securely by MorkWorker, a trusted third-party payment gateway. We do not store full credit card details on our servers. For your protection, all checkout pages are encrypted.
Shipping & Delivery
Every order placed at hydrapeakbottles.com qualifies for free standard shipping. There are no minimums or codes needed. Delivery times vary based on your location and carrier availability; tracking information will be emailed to you once your order ships. We are not responsible for delays caused by events outside our control.
Return & Exchange Policy
You may return or exchange eligible items within 30 days of delivery for a full refund or exchange, provided the product is in new, unused condition with all original packaging, tags, and accessories. To start a return, contact our support team for a return authorization number. Refunds are processed to the original payment method once we receive and inspect the item. Shipping charges are non‑refundable unless the return is due to a defect or error on our part.
Limited Lifetime Warranty
Hydrapeak stands behind the craftsmanship of every bottle. We offer a limited lifetime warranty covering manufacturing defects in materials and workmanship. This warranty does not cover normal wear and tear, accidental damage, misuse, or alterations. Proof of purchase is required, so please hold onto your order confirmation or receipt. If you believe you have a warranty claim, reach out to our support team with a description of the issue and your proof of purchase.
Limitation of Liability
To the fullest extent permitted by law, Hydrapeak shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use any product purchased through this site. Our total liability is limited to the purchase price of the product at issue.
Changes to These Terms
We may revise these Terms of Service from time to time. The current version is always posted on this page, and the “Effective” date at the top indicates when the latest changes take effect. Your continued use of the site after a revision means you accept the updated terms.
Contact Us
If you have questions about an order, need help with a warranty claim, or just want to give feedback on your gear, we’re here for you. Reach our customer support team via email—we typically respond within one business day.
Email:support@hydrapeakbottles.com
Frequently Asked Questions
How long does it take to process a return?
Once we receive your returned item, please allow 5–7 business days for inspection and refund processing.
Does the warranty cover replacement parts?
The limited lifetime warranty covers manufacturing defects. If a defect is confirmed, we will repair or replace the product at our discretion. The warranty does not cover lost parts or wear from regular use.
Can I apply a promo code to an existing order?
Promo codes must be applied at checkout and cannot be added retroactively. If you haven’t finalized your purchase, you can cancel and reorder with the code.